Returns & Cancellations

We hope that you will be pleased with your purchase. However you can cancel/return your order at any time up to 7 working days after the date of delivery. We do reserve the right to refuse returns that are precut to customers own sizes. If you wish to return any goods they must be return in a unused "as new" condition.

If you wish to return any goods you must ensure that they are packaged adequately to protect against damage. If you have opened any items to examine the product we recommend that you take care with the packaging and try not to damage it as it is specifically designed to protect the product. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge accordingly.

If you wish to cancel your order you must return the goods to us at your own expense. We will then refund the order in full less any direct expenses we may have incurred in fulfilling the original agreement. Direct expenses incurred include any delivery / re-delivery costs whether charged or not (e.g. FREE Delivery). We work closely with all our delivery partners to maintain competitive delivery costs, written confirmation of these direct expenses may be requested.

We can also arrange for your order to be collected by our own courier however these 'Third Party Collections' are more expensive than the original delivery cost and we therefore cannot guarantee this will be the most economical method of return.

All returns must be accompanied by a valid returns authorization number obtainable by post or by telephoning our call centre.

Returns must be sent to:

KC Carpet Warehouse
High Street Loading Bay
188 High Street
SHEERNESS
Kent
ME12 1UQ